Position Overview
Autodesk is transforming the construction industry with cloud solutions that enable customers to work smarter and prepare for the future. As an Adoption Specialist within the Emerging Business organization, you will help a high volume of small to mid-size customers adopt Autodesk Forma while supporting the rollout of new products and workflows such as Water activations.
This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment.
You will report to the Emerging Business Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes.
Responsibilities
Customer Engagement & Adoption Guidance
- Assess customer health and renewal risk using digital tools,
reports and usage insights
- Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
- Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
- Develop clear and simple Onboarding plans that outline objectives, recommended actions and value expectations
Driving Value, Growth and Expansion Readiness
- Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
- Recognize friction points or gaps in usage and recommend appropriate next steps
- Share customer trends and insights that help strengthen and scale adoption programs across the region