Job Summary
Provide technical support to end users (administrative and operations employees) for desktop computers, applications and related technology. Interaction with multiple levels of end users, managers, VIPs and technical staff is required. Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client. A good understanding of general IT services is required, in order to provide technical support to both local and offshore teams in charge of network, IT security, servers and telecommunications (mainly mobile telephony). He/she must be able to interact in French and English with teams based in France, Poland and India. He/she has to be localized on Lyon or regions around, and to be fluent in French.
Key Responsibilities
- Accurately test, identify, repair, resolve and document end‑user technical issues for: desktop, laptop and workstation support; basic connectivity support (fixed and mobile telephony, VOIP); basic printer support.
- Troubleshoot and resolve software problems.



Ability to install, configure, reconfigure or reinstall software, including remote installation.
- Remaster computers and hard drives to customer standards.
- Perform IMAC functions, including installation and decommissioning.
- Backup and restore settings and associated system administration activities.
- Prioritize support and service requests using the ServiceNow ticketing application.
- Train and share knowledge with internal teams on hardware and software usage.

Skill Requirements
- At least 3 years of experience as an IT support/maintenance technician.
- Strong experience in user support.
- ITIL knowledge (ideally certified).
- Strong ticketing tool skills (ServiceNow is a major benefit).
- Strong Microsoft operating system installation and troubleshooting skills.
- Strong desktop and workstation installation and repair skills.
- Experience with computer‑related services, network, serve

📌 Senior Administrator (España)
🏢 Hcl Technologies
📍 España