Our goal is to strengthen the brand in Spain. We are looking for you to work as IBM-AIX Engineer
The Senior IBM-AIX Engineer is responsible for driving technical service resolution and maintaining high levels of customer satisfaction through providing pre and post-sales technical/functional support to current and prospective customers. This position is responsible for providing systems engineering support for Company clients in 24X7 service organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES
The principal duties and responsibilities of the Senior Systems Engineer are:
- To act as a lead customer issue resolution engineer and take ownership of all assigned tickets.
- Should have experience in doing Knowledge Transitions and working as a customer lead and take ownership of all assigned Project work.

Duties & Responsibilities
- Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties.
- Effective negotiation with technical peers and customers to implement technical solutions.




- Maintaining skills to the current industry level of certification.
- Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools.
- Performing assigned tasks in accordance with established standards and guidelines.
- Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
- Assisting the Project Manager by providing a technical project coordination role.
- Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Unix server to be handed over for server management to ensure a smooth transition.
- Abiding by Change Management and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
- Create regular reports for Management requirements.

Work Experien

📌 Senior IBM-AIX Engineer (España)
🏢 HCLTech
📍 España