Responsibilities
- This position is based fully on‑site at our Barcelona office.
- Play a key role in the operation, deployment, and continuous improvement of digital products supporting marketing, sales, and aftersales activities.
- Act as a bridge between European business teams and HQ Product and R&D; teams.
- Contribute to building efficient, data‑driven, and user‑oriented digital operations across Europe.
- Oversee the daily operation and maintenance of overseas digital products supporting marketing, sales, and aftersales service functions.
- Act as the key liaison between European markets and headquarters, coordinating cross‑functional resources to solve operational issues and complex incidents.
- Ensure incidents are properly logged, tracked, classified, and resolved according to defined service levels and internal procedures.
- Manage the full incident lifecycle, including identification, root cause analysis, resolution follow‑up, and post‑resolution improvement actions.
- Identify recurring incidents, system gaps, and operational pain points,



and prepare structured improvement recommendations.
- Work closely with HQ Product and R&D; teams to support product enhancements, defect resolution, release iterations, and continuous product optimization.
- Support the deployment of new systems, product features, and digital tools across international markets.
- Lead or support localization initiatives to ensure that systems and features are aligned with regional business needs, regulatory requirements, and user expectations.
- Prepare and deliver enablement activities, including user training, operational guidance, documentation, and post‑deployment support.
- Monitor product performance, system usage, incident resolution metrics, user satisfaction, and adoption indicators.
- Establish feedback loops with internal users and stakeholders to gather insights and promote data‑driven improvements.
- Coordinate with geographically distributed teams, ensuring clear communica

📌 Product Operations Engineer (España)
🏢 CHERY
📍 España