Talent Acquisition & HR Specialist | Recruitment Strategist | Employer Branding & Employee Engagement
Role Purpose
The Collections Manager is responsible for overseeing end-to-end collections and debt recovery operations , managing our internal collections teams, external recovery agencies, processes, systems, and strategies. This role ensures smooth execution of all collections processes while maintaining high levels of customer satisfaction.
Lead supervisors and team leaders, both onsite and remote, supporting the Head of Collections. Ensure business objectives are met or exceeded and operational KPIs across all teams are consistently achieved.
Primary Responsibilities
- Manage and develop the collections and recovery teams, ensuring KPIs are met and compliance with company policies is maintained.
- Oversee external recovery agencies and partnerships.
- Ensure results align with the expected operational budget.
- Develop and implement effective collections and debt recovery strategies.
- Manage the debt recovery and sale process.




- Control headcount and departmental operating costs within budget.
- Introduce and maintain automation and process improvements to enhance efficiency and reduce costs.
- Work closely with the Risk Department to ensure execution of company recovery strategies.
- Provide line management for campaign Supervisors and Team Leads.
- Conduct formal performance reviews and 1:1 meetings against team KPIs.
- Proactively manage absenteeism, attrition, and team performance, taking corrective action when needed.
- Monitor operations performance and implement improvements as needed.
- Prepare, analyze, and present team and operational performance data monthly.
- Ensure accurate workforce planning, forecasts, and scheduling using relevant tools.

Knowledge & Skills
Skills:
- Strong leadership and people management skills with experience managing large teams.
- Excellent verbal and written communication and facilitation skills.
- Strong interpersonal an

📌 Collections Manager (España)
🏢 Id Finance
📍 España