About Planet
Planet is a integral provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and headquartered in London, we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview
We are recruiting for a Payments Operations Support role to join our Payments Support team. The primary function of this role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.
What You Will Do




- Provide excellent customer service by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing requests, and report generation in line with established SLAs.
- Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners/merchants.
- Resolve issues/queries by interacting and communicating with other colleagues/departments.
- Adapt to a fast‑moving environment in a proactive and team‑focused manner.
- Perform any other duties that may be required.
- Support inbound and outbound calls.
- Work 24/7 in shift bases on business needs.

Who You Are
Modest: putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.
Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help

📌 Merchant and Technical Support Agent with German (España)
🏢 Planet
📍 España