Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere
Description
Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.
Responsibilities
- Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency
- Meet defined KPIs while maintaining a high standard of customer service
- Ensure all activities are performed in compliance with company policies and procedures
- Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions

Requirements
Language Skills: C2 level of Italian and C1 level of English
- Customer-focused with a friendly and helpful demeanor
- Good communicator, both verbally and in writing
- Organized and comfortable at multitasking
- Detail-oriented




- A team player who is eager to contribute to a positive work environment

Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
- Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus

📌 Italian Speaking Customer Service Representative-Google Ads Products (España)
🏢 TP
📍 España