SharpLaunch is a real estate technology company helping commercial real estate firms modernize the way they market, manage, and share property information.

Our platform is used by brokerages, owners, asset managers, and enterprise real estate teams to create property websites, manage listings, centralize documents, capture leads, and streamline marketing workflows.

We are a growing team in the proptech industry and are looking for resourceful, thoughtful, and driven people who want to help shape the next stage of the business.

JOB SUMMARY As Head of Customer Success, you will lead the post-sales customer experience across onboarding, implementation, adoption, retention and support.

This is a hands-on player/coach role. You will manage and grow a small Customer Success team while also owning strategic relationships with select enterprise accounts and partners primarily based in the United States. Many of our onboardings are high-touch and require close coordination across customer stakeholders, internal teams, product configuration, data setup, training, and ongoing workflow support.

As SharpLaunch continues moving upmarket, this role will be critical in helping us deliver a more structured, consultative, and professional services-oriented customer experience for larger and more complex customers.

The idóneo candidate has experience in B2B SaaS, understands how to manage enterprise customer relationships, and is comfortable leading both customer strategy and detailed implementation work.

WHAT YOU’LL DO

Lead the full post-sales customer lifecycle across onboarding, implementation, adoption, retention, and expansion with our customer based in the U.S. market

Manage, coach,



and support a small Customer Success team while staying hands-on with key customer relationships

Own strategic relationships with enterprise customers, key accounts, and partners

Build a more structured, high-touch onboarding and implementation process for larger and more complex customers

Help develop a professional services approach for custom implementations, enterprise rollouts, and more complex customer needs.

Track customer health, onboarding quality, time-to-value, retention, expansion, and team performance

Collaborate with Sales, Product, Marketing, and Support to improve the customer experience, communicate customer needs, and streamline internal processes

Create scalable playbooks, templates, reporting, and processes that help the team deliver a consistent customer experience

REQUIREMENTS

Proven experience in a customer success, client services, account management, implementation, or professional services leadership role

Strong B2B SaaS experience, ideally with U.S.-based mid-market or enterprise customers

Comfortable managing complex customer relationships with multiple stakeholders, timelines, requirements, and success criteria

Experience leading hands-on onboarding or implementation work, including project planning, training, configuration, and customer rollout

Highly organized, detail-oriented, and able to prioritize across customers, team needs, and internal projects

Strong commercial instincts, with the ability to identify adoption risks, expansion opportunities, and ways to improve retention.

WHAT WE OFFER

Unlimited vacation days; take time off when you need

Flexible work from home policy

Competitive salary and structured variable commissionOpportunities to progress in a growing startup

Dynamic, young, international team

Great office in central location (Corsega with Enric Granados)

📌 Vice President of Customer Success (Madrid)
🏢 Sharplaunch
📍 Madrid