Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere
Description
Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.
Responsibilities

Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency
Meet defined KPIs while maintaining a high standard of customer service
Ensure all activities are performed in compliance with company policies and procedures
Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions
Requirements
Language Skills: C2 level of Italian and C1 level of English

Customer-focused with a friendly and helpful demeanor
Good communicator, both verbally and in writing
Organized and comfortable at multitasking
Detail-oriented




A team player who is eager to contribute to a positive work environment
Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effec

📌 Customer Service Representative (España)
🏢 TP
📍 España