Program Manager – ERP/CRM Transformation Program
As Program Manager, you take end‑to‑end responsibility for complex, multi‑year ERP/CRM transformation programs across Europe and Africa. You act as the central point of contact for program sponsors and ensure alignment between business, IT, and external partners.
Responsibilities
- Act as the single point of contact for Program Sponsors across Europe and Africa.
- Co‑manage overall program plan, timeline, budget, and vendor deliverables with the external system integrator.
- Prepare and lead SteerCo meetings, including reporting, decision papers, and escalation topics.
- Ensure alignment across central functions, operating units, IT, external vendors, and country leadership.
- Steer and challenge external partners on proposed solutions and delivery quality.
- Facilitate decision‑making with senior executives.
- Coordinate cross‑functional and country activities for ERP/CRM/FSM template design.
- Facilitate design workshops and validate vendor deliverables.
- Build, drive, and execute rollout roadmap,



sequencing countries and deployment waves.
- Manage risks, dependencies, and issues with clear mitigation and escalation paths.

Qualifications
- Educational Background: Degree in Engineering, Business Administration, or related field (preferred).
- 8+ years of experience in large‑scale ERP and/or CRM transformation programs.
- Proven track record managing complex, multi‑year integral or regional programs.
- Experience steering system integrators and external vendors.

Skills
- Solid understanding of ERP/CRM architectures, integrations, master data, and workflows.
- Strong communication skills, calm under pressure, structured, and politically aware.
- Ability to balance global standards with local business needs.

Languages
- Fluent in English.
- German and/or French are a plus.

Personal Attributes
- High degree of independence in managing task areas within general target guidelines.
- Proactive, maintenance‑oriented minds

📌 Program Manager (España)
🏢 TK Elevator
📍 España