As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response

Escalate unresolved issues to 2nd and 3rd line support teams

Interact with other areas of the company (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.) in resolving queries raised by clients and participants

Provide ad‑hoc training and education to users as well as contribute to Knowledge base articles

Maintain contact with customers throughout the ticket life cycle

Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

Required Qualifications, Capabilities and Skills

Excellent customer‑service skills in telephone and email etiquette in Swedish or Norwegian

Strong problem‑solving skills

Client focus, interpersonal skills and ability to network

Proactivity and continuous‑improvement mindset

Maintains highest level of technical skill in field of expertise

Requires a high degree of discretion and judgement





Passion for learning new things every day and a continuous‑improvement mindset

Preferred Qualifications, Capabilities and Skills

University degree in Economics, Finance, or equivalent work experience desired

Experience in a customer‑service role, preferably in the financial services or software industry

Experience with Contact Center solutions

Multilingual fluency is preferred

Other languages are also advantageous (Czech, French, German, Polish, Arabic, etc.)

We recognize that our people are our strength and the diverse talents they bring to our general workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

📌 Workplace Solutions - Customer Service (Madrid)
🏢 Next Frontier Capital
📍 Madrid