Reservations & Groups Team Leader (Sales-Focused)
Barcelona | Central Reservations | Full-time | Monday–Friday
At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.
We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales‑focused reservations team in a fast‑paced international environment.
This Is Not a Traditional Team Leader Role
This role goes far beyond operational supervision. You won’t just manage workflows—you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.
You will:
- Lead and develop high‑performing reservations sales teams
- Drive conversion, revenue growth, and upselling performance
- Coach agents to move beyond “order taking” into proactive selling
- Manage and optimise relationships with outsourcing partners
- Work closely with Revenue, Sales, and Operations teams
- Influence commercial performance across multiple European markets

What You’ll Own




- Lead the daily operations and performance of the Groups & Reservations team
- Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
- Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
- Conduct regular performance reviews, calibrations, and operational follow‑ups with outsourcing providers
- Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
- Coach and develop agents through regular feedback, training, and performance management
- Ensure enquiries are proactively followed up and converted into confirmed business
- Support complex negotiations and high‑value group opportunities
- Drive outbound sales activity and commercial initiatives
- Collaborate with Revenue Management to maximise occupancy and profitability
- Ensure operational excellence across systems, billing, deposits, and

📌 CRO Team Leader (España)
🏢 Generator Hostels
📍 España