Responsibilities
- Process guest check‑ins, verify identity and payment, assign rooms and activate keys.
- Set up accurate accounts and enter Marriott Rewards information.
- Ensure rates match market codes and document exceptions.
- Secure payment prior to issuing keys, verify and adjust billing.
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and follow up to ensure completion.
- Process all payment types, vouchers, paid‑outs, and charges.
- Balance and secure receipts and bank at shift start and end.
- Obtain manual authorizations and follow accounting procedures.
- Notify Loss Prevention/Security of theft reports.
- Assist management with training, evaluating, counseling, and coaching staff.
- Develop positive working relationships, support team goals, and address employee concerns.
- Follow company policies, report accidents, injuries, unsafe conditions, and complete safety training.
- Maintain professional appearance,



confidentiality, and protect company assets.
- Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
- Speak professionally, prepare accurate written documents, and answer phones with appropriate etiquette.
- Adhere to quality standards and enter information using computers/POS systems.
- Maintain physical fitness requirements (standing, walking, moving, lifting less than or equal to 10 pounds).
- Perform additional reasonable duties as directed.

Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- No license or certification required.

Equal Opportunity Employment
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an envi

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🏢 Aloft Hotels
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