The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.
The successful candidate will combine strategic vision with a hands‑on operational approach, driving exceptional guest experiences, financial performance, and a high‑performing, values‑driven organizational culture.
The role requires a “Think General, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high‑profile, and international clientele.
Main Duties & Responsibilities:
- Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
- Drive a visible, hands‑on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
- Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness.
- Build,
develop, and retain a high‑performing leadership team capable of delivering operational and strategic results.
- Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
- Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
- Serve as the public face of the property, engaging with high‑profile guests, stakeholders, and media as needed.
- Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
- Ensure compliance with all legal, safety, health, environmental, and operational standards.
- Protect assets, manage capital expenditure planning (CAPEX), and ensure long‑term property value.
Job Profile:
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or re
📌 General Manager (España)
🏢 Sha
📍 España