SD Worx is a leading European provider of Payroll & HR services with general reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.
About the role
As the HR Operations Associate, you will be learning the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments. You will be comprehending the delivery of HR services to our customers, ensuring the effective execution of tasks within the team.



You will work closely with internal stakeholders to ensure smooth HR processing and contribute to the timely and accurate delivery of HR services to our clients. You will also assist with simple client inquiries.
Which tasks can you expect?
- Process simple HR service cases and provide appropriate resolutions.
- Collaborate with HR Operations Administrators and Specialists when needed.
- Process data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
- Process document management where client self-service is not possible.
- Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
- Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.
- Participate in data controls us

📌 HR Operations Associate (España)
🏢 Sd Worx
📍 España