Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Overview
Job Summary
Provide technical service and support for Werfen solutions to customers within the designated area. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure troubleshooting and repair, software upgrades and connectivity support, initial operator training and Instrument upgrade among other activities.
Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes,



programs and systems implemented within the company.
Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.
Responsibilities
- Plan, execute, and report on service calls with precision and timeliness.
- Manage and control inventory of repair parts to ensure availability, efficiency and cost optimization.
- Oversee the use and maintenance of tools, diagnostic instruments, IT systems, and communication devices essential to company operations.
- Collaborate effectively with Sales and Marketing teams to enhance customer satisfaction and business synergy.
- Operate independently while proactively escalating issues that may affect customer expectations and product quality assurance.
- Communicate assertively and clearly with both customers and colleagues to foster

📌 Field Service Engineer (España)
🏢 Werfenlife
📍 España