Join the team redefining how the world experiences design.
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
While we support adaptable ways of working, for this role we’re focusing on those that can be based in Madrid in a hybrid capacity, so we can keep collaboration flowing with the local team. We have an office at Spaces Rio.
About the team
The User Voice supergroup exists to empower every user and make every voice heard. We ensure users can exchange help, ideas, and inspiration effortlessly while providing insights back to the business to prevent issues before they happen.
Within User Voice, the Service Design & Delivery (SDD) group is on a mission to craft seamless, differentiated, issue-resolving experiences while driving smart investments.
We partner across product areas and international markets to create end-to-end support experiences that feel local — wherever our users are. Every user empowered, every voice heard — that’s what drives us.




What you’d be doing in this role
As Canva scales towards 1 billion users, change is constant — and that’s where you come in.
As a user voice experience advocate within our Service Design & Delivery (SDD) group, you’ll shape how support feels for users in Spain. You’ll make sure our help experience feels truly local — while still being powered by Canva’s global capabilities.
You’ll create and execute the support strategy that makes Spanish users feel like Canva was built just for them.
You have the amazing opportunity to define your role. You'll encounter problems no one has solved before, and you'll figure them out. You’ll have a bias to action, and you’ll measure success through impact.
At the moment, this role is focused on:
- Own your market's support strategy - Define what truly local means for Spain — grounded in user insights and aligned with global User Voice processes
- Exec

📌 User Voice Program Manager (España)
🏢 Canva
📍 España