Direct message the job poster from Verra Mobility
Senior Recruiter @ T2 Systems, a Verra Mobility Company | Align Recruiting, Tech Recruiting, Virtual Recruiting, Sourcing.
Position Overview
Verra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.
This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.




- Build and manage relationships with our Italian Customers to ensure service satisfaction
- Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
- Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
- Working closely with client’s staff to ensure incidents are triaged and problems resolved within agreed SLA
- Handle escalations and monitor and evaluate performance
- Analyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
- Responsible for ensuring that inventory from the field is being retrieved
- Work with internal and external stakeholders to collaborate and share knowledge amongst regions
- Perform other duties as as

📌 Client Support Consultant (España)
🏢 Verra Mobility
📍 España