About the job Genesys Cloud - Software Engineer Genesys Cloud Software Engineer | International Projects
Your role
You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.
Your Main Responsibilities Will Include
Develop and maintain customer experience flows using Genesys Cloud Architect
Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise)
Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services
Implement routing logic, automation, and configurations for voice and digital channels
Contribute to the integration of chat and email channels in Genesys Cloud
Participate in integrations with WFM (Workforce Management) systems within CCaaS environments
Create technical design documentation and process flows using Microsoft Visio
Apply SOA (Service-Oriented Architecture) principles in system design and integrations
Collaborate with cross-functional teams to deliver solutions aligned with business needs
Troubleshoot issues, optimize performance, and ensure platform stability
What we are looking for
5+ years of experience working with Genesys Cloud, including Architect flows and API integrations
Experience with:
Genesys Cloud
Genesys Engage (on?premise)
Experience in:
Integration of chat and/or email channels
Working with WFM systems or similar integrations in CCaaS environments
Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)
Experience creating technical documentation and flow diagrams in Visio
Understanding of SOA design principles
Ability to translate business requirements into technical solutions
Experience troubleshooting and ensuring platform stability




Familiarity with cloud environments, security basics, and version control
English level B2+ or higher
Nice to have
Experience with real-time integrations in contact center environments
Knowledge of event-driven architectures
Experience with bots or conversational AI
Exposure to CRM systems
Certifications in Genesys Cloud or cloud providers (AWS)
Soft skills
Analytical and problem-solving mindset
Strong communication and teamwork skills
Attention to detail
Adaptability in dynamic environments
What we offer
Opportunity to work on international cloud contact center projects
Collaboration with experienced engineering teams
Versátil and modern working environmentCareer growth opportunities
Competitive compensation package
Interested?
If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you.
Apply now and let's talk!
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📌 Genesys Cloud - Software Engineer (Madrid)
🏢 Vortech Pci Group
📍 Madrid