We are looking for a Senior Multinational Service Expert to be based in Madrid to handle the administration of international insurance policies.
If you have significant experience handling the policy administration of Multinational insurance programs for large corporates and are a driven and results-oriented individual with a passion for process optimization and automation, if you are a fluent English speaker and quickly operational in Madrid, then we encourage you to apply for this exciting opportunity.
Your Team
Our Allianz Multinational Insurance Program team is a dedicated group of specialists who deliver our unique selling proposition (USP) through technical excellence, the Allianz network, and a relentless focus on clients.
We aim to increase the knowledge of our Integral Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our Multinational growth.
You will report to one of our three Team Leaders and become an integral part of our recently established Multinational Excellence Centre in Madrid, joining our growing dynamic team of Multinational professionals.
The Impact You Will Have
As an expert member of the team, you will be responsible for coordinating the implementation of multinational insurance programs across various territories.
You will oversee implementation of multinational insurance programs, managing complex projects and ensure alignment with market requirements.
You will participate in improving processes and your deep industry knowledge to enhance service delivery and optimize operations.
Some of Your Specific Responsibilities Could Include
Coordinate between teams to ensure information completeness for policy issuance
Act as the primary point of contact for underwriting and servicing teams globally
Prepare policy wording documents for sometimes complex customer needs
Ensure multinational data accuracy and accessibility in core global systems
Develop standardized procedures for new product implementation
Actively support transformation initiatives and drive process improvements
Collaborate with the CUO office to oversee product rollout initiatives
Provide additional support during the product's initial launch phase
Offer support, coaching and training for team members, keeping up-to-date and ensuring quality standards are maintained in the team
What You'll Bring To The Role




You are an experienced professional in the insurance industry with a hands?on understanding of Multinational Insurance Operations policy administration, ready to contribute to a dynamic team environment.
You are quickly operational in Madrid, have strong communication skills, attention to detail and a willingness to step up to a senior role within a team.
You Bring The Following
A solid previous experience in policy administration of multinational insurance programs for large Corporates
Strong understanding of underwriting processes, system integrations, and market-specific dynamics
At ease managing stakeholders at every level of the organization, internationally, internal and external
Excellent communication skills in English, with Spanish and additional European languages a plus
Strong analytical skills and attention to detail
Ability to prioritize, plan and coordinate, and support colleagues to do the same
Competence with Microsoft Office and an interest in new technologies
Familiarity with data analysis and reporting tools
A keen interest in training and user onboarding processes
A willingness to learn and explore how AI can enhance your role and the broader organization
If possible, please apply with a CV in English.
Salary
The base salary range for this position is between EUR ****** and EUR ******.
The specific salary offered is considered based on the requirements, scope, complexity and responsibilities of the role, and the applicant's own profile including education, qualifications, specialization, skills and experience.
The annualised amount represents a market range and will also be determined by the location of the role.
In the situation where you do not meet all the job requirements or you significantly exceed these, the offered salary may be below or above the advertised range.
In addition to your base salary, we offer an attractive performance?based variable component based on location?specific regulations, and you may be eligible for additional benefits.
Benefits and Work Environment




We are committed to nurturing an inclusive environment where everyone feels they belong.
We offer a hybrid working model, which recognizes the value of striking a balance between in?person collaboration and remote working.
Please feel free to discuss flexible working arrangements with us.
We believe in rewarding performance with a great compensation and benefits package, including a generous bonus scheme and pension.
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
From support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach.
We've got your back.
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Allianz Commercial is part of the Allianz Group, insuring mid?sized businesses, large enterprises and special risks.
Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family?owned and medium?enterprises.
We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.
Learn more about careers at Allianz Commercial.
Equal Opportunity
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Additional Information
We want to give all our candidates the best opportunity to succeed.
If you need any adjustments to be made during the application and selection process, please email ******.
Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.
Please do not contact managers directly.
Failure to comply could result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.
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📌 Senior Multinational Service Expert, Multinational Excellence Centre (Madrid)
🏢 Allianz
📍 Madrid