Overview
Enginy is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our AI‑driven lead generation technology empowers sales teams to focus on selling by automating manual prospecting and optimizing workflows. Following successful seed funding, we are expanding our teams and markets.
About the Role
We are hiring an Account Manager to own the retention and expansion of a large portfolio of customers. The role involves designing and running programs that serve hundreds of accounts efficiently, stepping in for high‑stakes moments, and using AI tooling to automate repetitive tasks to free up time for high‑value customer interactions.
Responsibilities
Scaled Customer Engagement
- Manage a large portfolio of B2B SaaS accounts through digital‑first, programmatic touch points that drive activation, adoption, and expansion.
- Design and execute one‑to‑many programs—email campaigns, webinars, office hours, automated sequences—to reach customers at scale without losing quality.
- Identify when strategic,
human intervention is needed (activation, risk, renewal, expansion) and step in decisively.
Commercial Growth
- Own renewals and lead upsell and cross‑sell conversations across your book.
- Run QBRs with key accounts to uncover growth potential and reinforce value.
- Collaborate with Sales on handoffs, co‑develop account plans, and ensure seamless transitions from new to renewing.
Playbook & Process Building
- Build activation sequences, expansion playbooks, and engagement templates that work across a diverse customer base.
- Automate repetitive touch points so your time is spent where it actually moves the needle.
- Share what's working across the CS team—improving everyone's efficiency.
Operational Excellence
- Keep CRM data and renewal timelines accurate and actionable.
- Channel customer insights back to Product—aggregate signals from your programs, not just individual calls.
- Work cross‑functionally with internal team
📌 Account Manager (España)
🏢 Enginy
📍 España