Overview
Landbot is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users. We’re growing our Customer Success team and looking for a Customer Success Manager who is as comfortable demoing a product as they are running a data‑driven business review.
This is not a relationship management role. Our CSMs own outcomes – they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results. You’ll manage a portfolio of Business plan customers (our largest accounts, paying 400€–20k+/month), and you’ll be expected to proactively drive adoption, expansion, and retention through structured, insight‑led engagement.
You’ll report to the Head of Customer Success and work closely with Sales, Support, and Product.
What you’ll do
Drive customer outcomes
- Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth.
- Run structured onboarding, adoption, and business review processes – always anchored in the customer’s goals and measurable results.




- Proactively monitor account health and intervene before problems become churn risks.
- Track and present customer metrics in every interaction – usage trends, adoption gaps, ROI signals.

Be a product expert
- Become deeply fluent in Landbot’s AI Agent capabilities and be able to demo and advise customers confidently.
- Proactively introduce customers to new features and AI use cases relevant to their business.
- Translate customer goals into concrete Landbot configurations and workflows.
- Stay current as the product evolves – Landbot is moving fast in the AI space and our CSMs need to move with it.

Own commercial outcomes
- Identify and execute upsell and expansion opportunities within your account portfolio.
- Partner with Sales on high‑potential accounts and handoffs.
- Flag risk accounts early and lead recovery conversations.

Collaborate and report
- Report on customer engagement, health

📌 Customer Success Manager (España)
🏢 Landbot
📍 España