About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international staffing and business process outsourcing firms, connecting exceptional multilingual talent with world‑class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are committed to matching the right people with the right opportunities at every stage of their career. At Mercier Consultancy Group, we don't just fill positions — we build careers, foster growth, and create life‑changing experiences for every candidate we represent.
Job Overview
We are currently seeking a talented and motivated Spanish‑Speaking Solutions Consultant to join a dynamic customer support services team based on‑site in Sofia, Bulgaria. This exciting Spanish‑Speaking Solutions Consultant position in Bulgaria is adecuado for a service‑oriented professional who is passionate about delivering outstanding customer experiences and resolving complex client queries with confidence and clarity. If you are fluent in Spanish,



thrive in a fast‑paced customer support environment, and are eager to build a meaningful international career, this role represents an exceptional opportunity — and with our fully paid relocation package, getting started has never been easier.
Key Responsibilities
- Serve as the primary point of contact for Spanish‑speaking customers, delivering prompt, professional, and empathetic support across multiple communication channels including phone, email, and live chat.
- Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first‑contact resolution wherever possible and escalating complex cases to the appropriate teams.
- Provide tailored, solution‑focused guidance to clients regarding products, services, and processes, ensuring all interactions meet and exceed quality and satisfaction benchmarks.
- Accurately log all customer interactions, querie

📌 Spanish Speaking Solutions Consultant (España)
🏢 Mercier Consultancy MD
📍 España