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The Client Services Associate is the first point of contact for clients and it is responsible for liaising between the Production and the Client, completing the preflight of new projects, entering projects on our accounting and project management systems, and sending projects to Production.
Position responsibilities:
- Respond to client requests for new project initiatives through our centralized technology
- Collaborate with various members of the Production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
- Initiate all project-related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the Production team
- Where applicable, initiate some project specifics to set the Production team/individual project up for success




- Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
- Serve as the central point of contact for and liaison between external client contact and internal Production team members
- Set and fulfill client expectations
- Comply with all ISO regulations, processes and procedures
- Potentially troubleshoot problem projects
- Investigate client complaints and implement corrective and preventive actions where applicable in collaboration with our Quality Assurance team
- Discuss issues with clients and Production team members and creatively problem solve to alleviate issues
- Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

Essential ski

📌 Client Services Associate (España)
🏢 Transperfect
📍 España