This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person general company running.
You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO ***** and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.
Responsibilities:
Manage the IT helpdesk queue — resolve, close, or elevate with clear ownership; no tickets left hanging
Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing
Track hardware logistics with office manager — device orders, shipments, MDM enrollment status
Maintain accurate asset management records and keep endpoint security up to date
Automation & AI Operations:
Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage
Support Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboarding
Monitor AI tools and flag anomalies
Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work
Compliance & Security Support
Gather and maintain ISO ***** and SOC 2 evidence in Vanta
Periodic access reviews




Keep systems compliant with internal security standards and document support and operations processes
Assist in preparation for InfoSec audits
How you work:
Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezones
Self-directed — you see what needs doing and do it; you escape blockers, not decisions you can make yourself
High-closure bias — you prefer empty queues and resolved tickets over long threads and status updates
Security-conscious by default — you understand the why behind security standards, not just how to enforce them
Positive, service-oriented attitude — you are a problem-solver who brings a 'yes, I can' mindset to internal customers
Detail-oriented and resourceful — you figure things out
Why them:
Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
Competitive compensation: We offer a competitive salary with attractive benefits.
Flexibility: Benefit from flexible working hours because the future is flexible!
Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
Global retreats: Participate in international company retreats, fostering a global team spirit.
Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
Amazing team: Collaborate with a truly exceptional team—seriously, we're awesome!
If interested in this role get in touch: ******
#J-*****-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 Vivid Resourcing
📍 Madrid