Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results!
Geotab is seeking a Field Services Coordinator who will orchestrate installation projects across Europe, ensuring the deployment of Geotab solutions meets the highest technical and customer service standards.
Based in Madrid, you'll be the go?to person for scheduling and managing installations across Spain, the UK, and Italy — coordinating between customers, sales, and a network of installers to keep everything running smoothly.
If you love keeping complex projects on track, thrive in a fast?paced environment, and are keen to join an industry leader, we would love to hear from you!
What you'll do:
As a Field Services Coordinator, your key area of responsibility will be managing end?to?end installation projects of varying scale and complexity, from single?vehicle deployments to large fleet rollouts.
You will review and process work orders received through Salesforce, award projects to internal or third?party installers, set clear timelines, and hold all parties accountable to those commitments.
You will act as the central point of contact between customers and installers — resolving issues, communicating installation requirements, and ensuring everything is delivered on time and in accordance with Geotab's standards.
You will also review and approve invoices and installation reports, liaise with accounting for customer billing, and prepare periodic status reports to support global field services initiatives.
How you'll make an impact:
Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
Award projects to internal and/or third?party installers; set time?line expectations and ensure they are met.
Work with customers,



sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance with company standards.
Act as a liaison between the customer and installer, resolving their issues and concerns and escalating as necessary.
Ensure the installation guides, instructions and other important information are communicated to the installers.
Troubleshoot challenges installers are having in the field and escalating as necessary.
Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
Maintain the installer network database by keeping the database current.
Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
Work with installers to resolve incorrect invoices.
Ensure the installers are paid for their services within agreed?upon time period and assist installers with payment related questions.
Work with accounting to ensure our customers are billed for on?site field services.
Confirm the installation reports are received by the customers and installers.
Prepare periodic Field Services status reports.
Support Geotab global strategic initiatives.
What you'll bring to this role:
Diploma or degree in business administration, industrial management, or a related field, or equivalent combination of education and work experience.




Experience managing third?party contractor relationships and outstanding customer service skills.
Strong written and verbal communication skills; confident on phone and email.
Experience troubleshooting technical issues.
Experience working with Salesforce.
Proficiency in Google Suite for business (Sheets, Docs, Slides).
Fluency in English and Spanish (required); additional European language (French, Italian, German, etc.) is a strong asset.
Familiarity with AI tools and technologies is an asset.
Experience working within a technical or engineering organization, or knowledge of the high?technology industry, is an asset.
Highly organized with the ability to manage multiple projects simultaneously.
Ability to work independently, take initiative, and thrive in a fast?paced, geographically diverse environment.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.
Please do not forward resumes to Geotab employees.
How we work:
We have adopted a adaptable hybrid working model that supports both in?person and virtual work.
Employees working from home are required to have a reliable internet connection with at least 50 mbps download/10 mbps upload.
The health and safety of employees are a top priority, and we encourage work?life balance with online social events, chat rooms and gatherings.
Diversity & inclusion
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business.
Geotab encourages applications from all qualified individuals and is committed to accommodating people with disabilities throughout the recruitment and assessment processes.
If you require accommodation at any stage of the application process, please contact ******.
#J-*****-Ljbffr

📌 Field Services Coordinator (Madrid)
🏢 Geotab
📍 Madrid