Main Activities
AHE Focal Point for Spares for Spanish Customers IPL Contracts
Manage customer orders for spares and AGEs (IPL)
Manage contract execution and report status to the Programs Department.
Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.
Coordinate with AH, AHD and external suppliers to ensure spares deliveries.
Coordinate with equipment suppliers to ensure IPL deliveries.
Coordinate with the Quality Department and the warehouse to expedite deliveries and optimize customer support.
Improve customer satisfaction on Spares services.
Analyze and manage spare parts order book.
Ensure transversal coordination with different departments to fulfil customer needs
Issue and update of Provisioning Plan
Report generation to allow customer monitoring
Analysis of existing problems (misalignment of data, discrepancies, etc)
Control of warehouse activity to ensure readiness of material to be delivered.
Execute the Intervention/ Reception of spare parts with customer according to calendar and accomplish the budget forecast.
Competences
Customer Oriented
Team Management
Knowledge of Supply Chain
Knowledge of Business & Contract Management
Continuous Improvement methodologies
Capacity to welcome problems and put in place corrective actions.
Knowledge of aeronautics standards
Experience with Military Customers
Soft Skills
Ability to work in an international & multicultural environment
Ability to build working relationship across multiple disciplines
Autonomy and rigor to apply and follow standards




Capacity to anticipate risks and difficulties
Capacity to analyze, to propose solutions in a synthetic way
Good communication skills
Value creation oriented
Initiative and proactivity
Languages
Fluent in English & Spanish
French or German valuable
Profile
Degree/Master in Economics or Business Administration & Management
Customer & Material Support Experience
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company: Airbus Helicopters España, SA
Employment Type: Permanent
Experience Level: Professional
Job Family: Material Support & services
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📌 Customer Logistics Manager Ipls Commercial Fleet (Madrid)
🏢 Airbus
📍 Madrid