The role The Public Sector CSM will support public sector customers and internal sales teams throughout the procurement lifecycle.
The role involves ensuring all quotations, proposals, and procurement documentation are prepared accurately and delivered on time to provide an outstanding customer experience.
Working closely with Business Development Managers, procurement teams, partners, and public sector stakeholders, the Public Sector CSM will coordinate tender activities, framework agreements, and day?to?day account administration.
This work supports government organizations through efficient procurement processes while underpinning strategic business opportunities.
Practical Information
Location:
Madrid, Spain
Work Arrangement:
Hybrid
Visa Requirements:
EU citizenship or valid Spanish work permit required
Language Requirements:
Spanish, English
Key Responsibilities
Build and maintain strong relationships with public sector customers, procurement contacts, partners, and internal teams.
Prepare accurate quotations, proposals, and supporting documentation for public sector opportunities.
Coordinate documentation for tenders, framework agreements, and public procurement processes, ensuring compliance with requirements.
Partner with Business Development Managers to support account development and public sector sales initiatives.
Maintain accurate customer records, contractual documentation, and procurement?related information.
Support order processing and respond proactively to customer and partner requests.
Monitor procurement timelines, documentation requirements, and key submission deadlines.
Contribute to RFI, RFP, and public tender responses while continuously developing knowledge of procurement practices, licensing programmes, and technology solutions.
What we need to see from you
Essential:
Fluency in Spanish and English.
Valid authorization to work in Spain.
Strong organisational and administrative skills with excellent attention to detail.




Excellent written and verbal communication skills.
Ability to manage multiple priorities while working to deadlines.
Experience preparing quotations, proposals, contracts, or procurement?related documentation.
Desirable:
Experience supporting public sector customers or government organisations.
Familiarity with public procurement, tender management, framework agreements, CRM platforms, or technology licensing environments.
What's on Offer
The opportunity to build your career within a growing technology business focused on the public sector.
Exposure to strategic government projects and public procurement initiatives.
A hybrid working model that supports flexibility and collaboration.
Ongoing learning through product, licensing, and procurement training.
A collaborative team culture that values knowledge sharing, operational excellence, and professional growth.
Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply.
If you require reasonable adjustments at any point during the recruitment process, email us at ******.
Please include the role for which you are applying and your country location.
Someone from our organization that is not part of the decision?making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.
Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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📌 Public Sector Customer Success Specialist (Madrid)
🏢 SoftwareONE USA
📍 Madrid