Description
Underwriting Operations Technician - Online

About the Role

The way insurance is delivered is changing - and you will be at the centre of it.
Within Chubb's Operations Hub for Continental Europe, based in Madrid, you will play a pivotal role in shaping how intelligent automation and human expertise work together to deliver exceptional service. As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine - ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust.
This is not a traditional processing role. You will operate where institutional knowledge meets machine speed - governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most.

Key responsibilities:
Human-in-the-Loop Operations & AI Fall-Out Management
- Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP)



confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.
- Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.
- Apply underwriting operations expertise to edge cases the system cannot process automatically - documenting your rationale to maintain a clear, immutable audit trail.
- Identify patterns in AI-generated exceptions and escalate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.
- Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes.
- Maintain ownership of system configuration, including template management, product and code mappings, and segment references, ensuring seamless integrat

📌 Underwriting Operations Technician – Digital (Madrid)
🏢 Chubb
📍 Madrid