Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is "Every Moment Matters" with a signature "Yes I Can!" service ethos. Our people are at the core of our business success and future. Together, we make Every Moment Matter. Job Description Do you have a passion for hospitality and a sharp eye for tech? Join our International Global Hospitality IT Support team! From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and back‑office tech solutions. Team Mission We’re looking for tech‑savvy, hospitality‑focused individuals to join a new team within our Hospitality IT Support area. If you come with a background in hotel operations like Front Office, this may be for you. Role Purpose Gain a deep technical knowledge in RHG’s central PMS application, based on SAP TMSFor Hotels product, named EMMA. Understand both RHG and your specific hotels’ business processes and structure to provide relevant and valuable support. Provide first‑level support for application errors in EMMA based on available knowledge materials and team knowledge. Act as an EMMA ambassador and single point of contact for the hotels requiring technical support. Interact with 3rd‑party suppliers and other support teams to resolve incidents, acting on behalf of the end user to guarantee a resolution. Perform on‑demand configurations in the PMS application requested by the hotels. Document new processes and troubleshooting documents for both the team and end users. Key Roles and Responsibilities Service Operations and Delivery: Deliver high‑quality services to the RHG community. Stakeholder Management:



Act as a point of interaction/escalation for Requests for Information, Configuration and Incidents. 3rd Party Intermediator: Interact with partners to ensure prompt resolution of incidents. People Management: Establish proper relations across stakeholders and external partners. General: Ensure a high degree of collaboration and good team spirit across all parties. Interact with confidence with hotel senior staff, such as Heads of Department and General Managers. What We Offer You would be joining an international and dynamic team, working for one of the top hotel chains in the world. Surrounded by highly skilled professionals with both hospitality and IT backgrounds, the position offers end‑to‑end experience in hotel operations with a strong focus on technology services. Enjoy Benefits Competitive salary package with a great work‑life balance for the hospitality industry. Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide. Guaranteed minimum of 30% off for friends & family. Exclusive discounts on breakfast, food & beverage, spa, and more. Why Join Radisson Hotel Group? Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Build a Great Career – Invested in growth, learning, and career development to reach your full potential. Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful, with diverse Employee Resource Groups and inclusion initiatives.



Lead with Your Ambition – Your ideas, passion, and drive matter;
we empower you to make a difference. Enjoy Integral & Local Perks – Access exclusive global benefits, including special hotel rates and local perks tailored to your country. Qualifications Location: Madrid, Spain Language skills: English and French (native/high) Education: Bachelor’s Degree in International Hotel Management, Hospitality Management or related field ITIL Certification: Foundation level or above (highly desirable) SAP Certifications: Highly desirable Travel needs: Up to 20%, primarily European but could be international on occasion. Highly desirable experience: Hospitality experience (Front Desk, M&E;, Night Audit) International work experience SAP TMSfor Hotels Experience with other 3rd‑party PMS products like Opera, Shiji Background in other SAP functional modules (FI, CO, MM…) Helpdesk functions such as call center, helpdesk IT Support tools such as Service Now, Jira Soft skills: Ownership: Follow end‑to‑end support for all incidents, acting on behalf of users. Excellent interpersonal, verbal, and written communication skills Passion for customer service, efficiency, effectiveness, and quality Good team player, willingness to assist others and share expertise Structured, able to follow but also help define procedures and documentation The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company’s directives. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. #J-18808-Ljbffr

📌 Hospitality Application Support Specialist- French Speaking (Madrid)
🏢 Radisson Hotel Group
📍 Madrid