At METT Marbella – Estepona, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B; venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D'Lirio), and a service philosophy that truly makes a difference. Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey.
Ensure personalized service from pre‑arrival through post check‑out, maintaining consistency and excellence at every touchpoint.
Responsibilities
- Coordinate exclusive details and tailored services that exceed expectations.
- Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions.
- Facilitate cross‑departmental communication to ensure an experience aligned with luxury standards and the METT philosophy.
- Support the management of the Front Desk and Welcome Team (Bell Team).
A warm, polished, and highly guest‑oriented profile.
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
Qualifications
- Ability to guide teams and foster a strong service culture throughout the hotel.
- Advanced English and knowledge of Spanish; additional languages are a plus.
- Ability to combine a personalized approach with performance analysis and continuous improvement.
Be part of a lifestyle luxury environment where style, quality, and attention to detail matter.
Career Development
- Training, development, and promotion opportunities within a team that believes in nurturing talent.
Join METT Marbella – Estepona as a Guest Experience Manager and become part of an experience our guests will always remember.