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Inbound Call Center Agent
MCI is seeking inbound Call Center Agents to handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and fact‑find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary satisfaction.

Position Responsibilities

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Ensure first‑call resolution through problem‑solving and effective call handling.

Research systems to find missing information and coordinate with other departments to resolve issues when needed.

Accurately document and process customer claims in appropriate systems.

Lead fact‑finding discussions to determine the best options for the customer.

Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.

Comply with requirements surrounding confidential information and personal information.





Escalate customer issues to the appropriate staff and managers for resolution as needed.

Attend meetings and training and review all new training material to stay current on program knowledge, systems, and processes.

Adhere to all attendance and work schedule requirements.

Qualifications

Must be 18 years of age or older.

High school diploma or equivalent.

Excellent organizational, written, and oral communication skills.

The ability to type swiftly and accurately (20+ words per minute).

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Basic understanding of the Windows operating system.

Highly reliable with the ability to maintain regular attendance and punctuality.

The ability to evaluate, troubleshoot, and follow up on customer issues.

An aptitude for conflict resolution, problem‑solving, and negotiation.

Must be customer service oriented (emp

Postúlate en Kit Empleo: kitempleo.es/empleo/72tjkf

📌 Inbound Call Center Agent (Madrid)
🏢 MCI
📍 Madrid