Postúlate en Kit Empleo: kitempleo.es/empleo/72nphq

General Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

This role is responsible to provide European market-level support, implementing applicable regulatory requirements, remediating issues, executing Request for Information (RFI) case management, delivering on the sanctions workplan, and ensuring anti-money laundering (AML) audit readiness. In addition, it will ensure that financial crime policies, regulations, and procedures are implemented effectively by maintaining a complete inventory of market processes and controls.

- Experience in financial crime, Operational Excellence, Operational Risk or a related discipline, ideally in more than one of these disciplines.

- Experience in business process improvement and change design.

- Proven project management skills and strong change management experience with sense of urgency for driving large projects forward.

- Proven analytical skills, with proficiency in qualitative and quantitative analysis.

- Demonstrated ability to partner with a broad network of colleagues to drive effective issue identification and resolution.

- Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.

- Strong communicator, with experience of engaging with senior management.

- Desire to learn and continuously searching to understand industry best practices and find creative solutions.

- Self-starter with high intellectual curiosity, attention to detail and an ability to adapt to change.

- Ability to thrive in a fast paced and fluid business environment.

- In-depth knowledge of merchant acquiring and/or Financial Crimes is an advantage.





Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Postúlate en Kit Empleo: kitempleo.es/empleo/72nphq

📌 Manager-Risk Management (Madrid)
🏢 American Express
📍 Madrid