Customer Service Specialist with English (España)

Customer Service Specialist with English (España)

17 jun
|
Novocure
|
España

17 jun

Novocure

España

In this role, you will play a central role in supporting patient onboarding, reimbursement activities, and revenue operations across Spain by:
Processing incoming prescription orders accurately and efficiently within Novocure systems to support timely patient onboarding
Managing and proactively following up on reimbursement and Purchase Order processes with treatment sites and payers to help ensure continuity of patient treatment and timely billing
Collaborating closely with Key Account Managers, Market Access teams, healthcare providers, and payer organizations to resolve reimbursement‑related matters
Driving collection follow‑up activities in partnership with the Accounts Receivable team to support healthy cash flow and minimize outstanding receivables
Supporting reporting, tracking, and continuous improvement initiatives related to intake, reimbursement, billing, and collections




3+ years of experience in revenue operations, reimbursement, billing, collections, customer service, or a similar operational role within healthcare, pharmaceutical, or medical device industries
~ Fluency in Spanish and strong conversational English, both written and spoken
~ Strong proficiency with Microsoft Office applications, particularly Excel and Outlook
~ SAP or other ERP system experience
Experience operating within highly regulated healthcare, pharmaceutical, or medical device environments
NOVOFLEX We offer a versátil, trust‑based hybrid working model for most of our office‑based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days’ work best for them.

📌 Customer Service Specialist with English (España)
🏢 Novocure
📍 España

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