Postúlate en Kit Empleo: kitempleo.es/empleo/6x4a1b

Overview

As we continue to grow our retail presence across Spain, we are looking for an Operations Assistant to lead day‑to‑day operations across our owned store network. This role sits at the heart of our retail business—ensuring financial accuracy, operational efficiency, and team performance. You will act as the key link between frontline associates and central functions, managing everything from FX rate distribution and cash control to scheduling and compliance.

Responsibilities

- Manage FX Operations & Financial Control
- Update FX exchange rates daily for owned stores
- Distribute FX rates to corporate clients
- Update monthly FX and MT targets
- Review and reconcile P&L; reports
- Control and manage branch invoices
- Create and follow up on purchase orders (office and cleaning supplies)

- Resolve Incidents & Ensure Operational Continuity

- Register, manage and follow up on MT incidents through to resolution
- Manage and resolve cash management incidents, including approval of deposit movements across branches
- Escalate and track transaction issues until full resolution is achieved

- Lead People & Workforce Operations

- Monitor and validate FLA attendance records in Kelio
- Export monthly FLA hour balances and maintain the annual working hours calendar
- Review and approve store schedules across owned stores
- Manage FLA sick leave records and follow‑up processes

- Drive Store Performance & Compliance

- Conduct cash audits across Spain owned stores
- Perform regular operational store checks at Spain locations
- Train the team on new product launches and operational updates

- Collaborate Cross‑Functionally

- Work closely with Accounting, Settlement, HR, Business, and Operations teams to maintain daily operations and alignment

Qualifications

- Previous experience in retail operations, financial services, or a supervisory role within a branch or store network
- Background in cash management, FX operations,



or financial reconciliation is a strong advantage
- Degree in Business Administration, Finance, Economics, or a related field (preferred); additional certifications in operations management or financial control are a plus
- Proficiency in MS Office (Excel for P&L; reconciliation and scheduling)
- Experience with workforce management tools such as Kelio or similar
- Familiarity with invoice and purchase order management processes
- Strong teamwork and collaboration across departments
- High attention to detail and commitment to operational accuracy
- Proactive problem‑solver with the ability to escalat e and resolve issues effectively
- Adaptable and comfortable working in a dynamic, fast‑paced environment
- Full professional fluency in Spanish and English

Other Details

Travel: Availability to travel across Spain owned store locations at least 30% of the time.

Working Hours: This role operates on rotating shifts (09:00–18:00 or 11:00–20:00) and includes weekend on‑call duties, compensated with time off during the week.

Benefits

- Short‑term incentives
- Multiple health insurance options, accident and life insurance
- Best‑in‑class development platforms
- 25 days annual leave plus 14 public holidays
- Comprehensive life & medical cover (including dependents)
- Contributory pension plan
- Preventative Care Assistance program

More information about benefits can be found at:

EEO Statement

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our integral teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Postúlate en Kit Empleo: kitempleo.es/empleo/6x4a1b

📌 Operations Assistant, Spain (Owned Stores) - based in Madrid, Spain
🏢 Western Union
📍 Madrid