Postúlate en Kit Empleo: kitempleo.es/empleo/6x03ke

Our client, a leading automobile manufacturer, is recruiting for a Technical Support Specialist (Automotive) to join their business in Spain.
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

Technical Support Specialist (Automotive)
Permanent
ASAP
The Technical Support Specialist supports the Spanish dealer network by providing day to day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards.
Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.

Dealer Technical Support
Provide first and second level technical support to dealers via hotline and case management systems. Onsite technical support
Collect and validate technical data (diagnostic logs, photos, reports)



prior to escalation.
Escalate unresolved or complex issues to the Technical & Quality Manager and HQ following defined processes, critical customer complaints and market public sentiment, Initial quality problems of new models at the early launch stage
Provide structured feedback from the field to support quality improvement and root cause analysis.
Warranty & Quality Support
Contribute to quality investigations and dealer corrective actions.
Recalls, Campaigns & Training Support
Provide technical support to dealers during recalls and service campaigns.
Assist with technical aspects of training activities, including workshop support and launch readiness. 7 plus years experience in automotive technical support, diagnostics, or workshop operations
~ Fluent Spanish; working English required

Postúlate en Kit Empleo: kitempleo.es/empleo/6x03ke

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