Postúlate en Kit Empleo: kitempleo.es/empleo/6u85y7
Ibexa is a European marketing orchestration platform that helps organisations deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection — through solutions like Qualifio, Raptor, Quable, and Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale.
Our Barcelona office, located in the heart of the city, brings together around twenty people including a Customer Care team of 7 specialists.
You’ll join our Customer Care team as a technical first‑line specialist for our clients. This is not a script‑reading support role. You’re here because you genuinely understand how tools, integrations, and data work — and because you can also explain clearly to a user what’s happening and how to fix it.
You have a solid technical foundation, whether through a degree in computer science, web development, or equivalent hands‑on experience.
You understand how web applications work (request/response, logs, client/server behaviour).
You’re comfortable with HTML and CSS — you can read code, spot what’s wrong, and understand the structure.
SQL doesn’t scare you: you can understand a table structure.
You’ve worked with CRM, marketing automation, or data management tools — and understand use cases and general structure.
Soft skills and professional qualities — required
Fluent in French and English (written and spoken) — Spanish is a strong plus.
You care about getting things right, not just tickets closed, focusing on quality at any time.
Previous B2B technical support experience in a SaaS or marketing tech environment.
Familiarity with marketing automation platforms (Actito, Braze, Salesforce Marketing Cloud, Klaviyo, etc.).
Background in segmentation, data management, or tracking.
Full onboarding and training on our platforms.
~ Full‑time permanent contract (CDI).
~ Health ins
Postúlate en Kit Empleo: kitempleo.es/empleo/6u85y7
📌 Specialist Customer Service Advisor (España)
🏢 Ibexa
📍 España