Postúlate en Kit Empleo: kitempleo.es/empleo/6u7ehp

* Provide Level 2 to Level 4 application support across World Courier Managed Transportation Products (DASH/Mobility, Jetstream, OMNI, TMS, SAP, Customer Portal, etc.), triaging tickets, managing issues, and driving them to resolution.* Identify trends from support tickets; recommend and coordinate continuous improvements to products, processes, and training, often working with peer IT teams.* Act as liaison with internal/external technical teams, consultants, and customers to streamline collaboration and escalation.* Establish and maintain strong relationships with business partners and IT stakeholders to align support with business goals.* Assess clients’ needs via structured requirements activities (gathering, analyzing, documenting, managing changes) to clarify priorities and options.* Contribute to business case development with research and data collection when needed.* Investigate, resolve, and escalate problems; develop recommendations and follow-through to closure.* Contrbute to issue observability by way of routine monitoring* Keep business partners informed of problems,



impacts, and resolutions; facilitate calls and provide clear updates in fast-paced scenarios.* Collect application usage and performance metrics; analyze, summarize, and publish reports for stakeholder consumption.* Maintain and enhance support documentation and Knowledge Articles; promote consistency and reusability across support teams.* Participate in defining processes, best practices, tools, and standards; ensure all corporate training and compliance requirements are met.* Care deeply about customer experience and communicate clearly, adjusting for audience and context.* Operate with transparency, accountability, and a “can-do” mindset; you close the loop and follow through.* Are comfortable self-directing in a fluid, agile environment and remaining calm under pressure.* In addition to self-directing, be able to drive your workload with minimal input from management at times (take the

Postúlate en Kit Empleo: kitempleo.es/empleo/6u7ehp

📌 Support Analyst (España)
🏢 World Courier
📍 España