Postúlate en Kit Empleo: kitempleo.es/empleo/6r303n

**About SANDEMANs Tours**

At SANDEMANs Tours, we pride ourselves on providing exceptional guided experiences across Europe. With a rich history spanning over two decades, we have established ourselves as industry leaders in delivering informative and engaging tours that captivate travellers from around the globe. Our team is dedicated to ensuring every guest receives a memorable and enriching experience, exploring the vibrant tapestry of cultures, history, and landmarks that Europe has to offer.

Our Team is dedicated to ensuring every guest experiences the city in a positive and lasting way, one that not only entertains and informs their visit but also enriches their own connection to other cultures and people long after the traveller returns home. We intend to contribute to more compassionate future.

**Summary**:

- Full-time position (40 hours/week)
- On-site role based in the city
- Occasion travel to Europe’s most popular destinations may be required
- As a tourism company, some holiday and/or weekend work may be necessary
- Fluent English and Spanish required

**About This Role**

**Responsibilities**:

- Building and maintaining strong relationships with freelance tour guides
- Assisting in the launch of new paid and free tours
- Ensuring the smooth running of day-to-day operations
- Improving meeting points
- Monitoring tour guide attendance and performance




- Evaluating the performance of freelance tour guides by going on tours to identify the best guides
- Managing customer issues and disputes effectively
- Handling unforeseen emergencies that may arise during operations
- Recruiting or assisting in recruiting tour guides
- Providing information on competitors and conducting competitor analysis

**Skills and Attributes**:

- Demonstrated experience within the tourism industry - essential
- Excellent interpersonal and communication skills
- Results-oriented with a focus on delivering high-quality customer service
- Strong organizational and problem-solving abilities
- Ability to work independently and collaboratively in a team environment
- Capable of working under pressure and managing multiple tasks simultaneously
- Proficient in MS Excel and productivity software
- Familiarity with database management and internet search methods

**Benefits**:

- Competitive compensation package based on 40 hours/week
- Opportunity to work in an international environment, collaborating with diverse teams and clients
- Potential to cover several cities, increasing the scope of your role and influence

Tipo de puesto: Jornada completa, Autónomo
Duración del contrato: 6 meses

Sueldo: A partir de 15,00€ la hora

Horas previstas: 40 a la semana

Horario:

- Disponibilidad fin de semana
- Turno de 8 horas

Ubicación del trabajo: Empleo presencial

Postúlate en Kit Empleo: kitempleo.es/empleo/6r303n

📌 On-site Operations Team Member (Madrid)
🏢 SANDEMANSs Tours
📍 Madrid