Global Service Transition Lead (Granada)

Global Service Transition Lead (Granada)

27 may
|
Strada
|
Granada

27 may

Strada

Granada

Main Responsibilities
- Support sales
- Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.
- Analyze and detect possible risks in the service transition workstream and act upon it accordingly.
- Define global processes.
- Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders.
- Implement integral service delivery tools.
- Ensure project timelines, delivery of quality.
- Conduct and manage client facing workshops.
- Help client understand the implementation methodology: what are we implementing, when and how.
- Onboard Local Service Transition Consultants.
- Coordinate and support Local Service Transition Consultants during the local implementations (country level).
- The role will involve local country and international travel and time away from home(Respecting the Covid restrictions).

Experience and skills
- Working experience in HR and Payroll services delivery/operations.




- Coordination between different stakeholders within an organization.
- Strong communication skills, with previous customer-facing / liaison experience.
- Good English, written and verbal.
- Highly organizational and analytical skills to oversee large and multiple projects.
- Good PC Literacy - Word, Excel, Project and PowerPoint.
- Experience in working closely with operational teams on international level.
- Ability to manage process/service workshops with multiple customer contacts

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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📌 Global Service Transition Lead (Granada)
🏢 Strada
📍 Granada

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