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Director of Resident Relations (Madrid, IA) page is loaded## Director of Resident Relations (Madrid, IA)locations: Madrid, IAtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR **Director of Resident Relations***Madrid, IA | Western Home Communities***Overview****Director of Resident Relations** in **Madrid** plays a vital role in connecting people to a vibrant, supportive community where they can truly thrive. This position blends relationship-driven sales, community outreach, and personalized service to create a welcoming experience for every prospective and new resident.In this role, you’ll serve as a trusted guide—helping individuals explore living options, coordinating seamless move-ins, and ensuring every resident feels valued from their first interaction and beyond. Based in **Madrid**, you’ll also build strong connections throughout the local community and surrounding areas. If you’re energized by meeting new people, achieving goals, and making a difference in the lives of older adults and their families, this is a rewarding opportunity to grow your career while making a lasting impact.**What You Will Do:*** Drive occupancy goals by managing inquiries, building referral relationships, and executing strategic outreach efforts* Serve as the primary point of contact for prospective residents and families, guiding them through the decision-making process* Conduct personalized tours showcasing living options, services, and amenities across Western Home Communities* Develop and implement outreach strategies to strengthen community partnerships and referral networks in the Madrid area* Coordinate and support marketing initiatives in collaboration with internal teams* Manage the full admissions process, including qualification, documentation,



and communication with prospective residents* Maintain accurate records of inquiries, leads, and waitlists using CRM systems (SHERPA)* Coordinate move-in logistics, ensuring a smooth and welcoming transition for new residents* Build strong relationships with residents and families before, during, and after move-in to ensure satisfaction* Represent Western Home Communities professionally at local events, presentations, and within the Madrid community**What Is Required:*** (Preferred) Bachelor’s degree in marketing, business, communications, or a related field* (Preferred) Experience in sales, marketing, healthcare, or senior living* Nursing/Social work experience helpful.* Strong communication and interpersonal skills, including public speaking ability* Results-driven mindset with a passion for achieving goals* Ability to build trust and maintain relationships with residents, families, and referral partners* Strong organizational skills with attention to detail and follow-through* Experience with computers and CRM systems preferred* Valid Iowa driver’s license* Ability to work a flexible schedule, including occasional evenings, weekends, and holidays**Benefits:*** Continuing education opportunities* Tuition and student loan reimbursement* Health, dental, and vision insurance (Full-time)* Versátil paid time off (PTO)* 401(k)



with company match* Wellness reimbursement* Employee Assistance Program (EAP)* And much more!**Why Join Western Home Communities**At Western Home Communities, we believe in putting people first—both our residents and our team members. As **Director of Resident Relations** in **Madrid**, you’ll have the unique opportunity to combine purpose-driven work with professional growth, helping individuals find not just a place to live, but a place to belong.You’ll be part of a collaborative, mission-focused organization known for excellence in senior living. We offer a supportive environment where your ideas are valued, your contributions make a difference, and your success is celebrated. If you’re looking for a role where you can build relationships, drive results, and truly impact lives within the **Madrid** **community**, you’ll find it here.#whc26At **Western Home**, our mission is to help older adults live **fulfilling lives** through people-first care, meaningful relationships, and a strong sense of community. Our team members lead with a servant spirit, act with integrity, and embrace innovation to create a welcoming and supportive environment for residents and families.**Join Western Home Communities- where people come first.**Bring your heart, your skills, and your purpose to work each day.With a legacy of over 100 years, we are proud to serve communities across Iowa through a full continuum of care including independent and assisted living, skilled nursing, outpatient therapy, home care, and innovative wellness services.***Join our team and discover a workplace where your impact matters, your growth is supported, and your purpose is fulfilled.***
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📌 Director of Resident Relations (Madrid, IA)
🏢 Western Home Communities
📍 Madrid