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**Service > Integral Service Operations > Plant, Cyber & Digital Operations**

The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data-driven performance insights, and supports automation and continuous improvement.

**Responsibilities**
- Service Performance Measurement: Define, monitor, and maintain KPIs and service metrics for OT service delivery across centralized functions and regional delivery teams
- Reporting & Insights: Develop dashboards, scorecards, and recurring performance reports for operational reviews and governance forums, providing clear visibility into service health, trends, and risks
- Data Quality & Standards: Ensure accuracy, completeness, and consistency of performance data by defining data standards, validations, and quality controls across OTSM, monitoring, and reporting tools
- Trend & Root‑Cause Analysis: Analyze performance patterns, recurring issues, bottlenecks, and degradation risks to identify improvement opportunities and support forward-looking decision-making
- Tooling & Automation Support: Support configuration and integration of OTSM platforms, monitoring tools, and data pipelines; enable automation of data collection and reporting to reduce manual effort and improve reliability
- Decision Support & Continuous Improvement: Provide actionable insights to Service Delivery, OTSM,



and leadership teams to support service stability, efficiency improvements, and risk reduction initiatives

**Qualifications**
- Education: Bachelor's degree in engineering, Information Technology, Data Analytics, Operations Management, or a related discipline
- Experience: 3+ years in performance management, service operations analytics, or operational reporting within OT, IT, or industrial environments
- Experience working with global and regional delivery models and service‑oriented organizations
- Technical & Analytical Skills: Solid experience with data analysis, KPI frameworks, and performance reporting
- Practical knowledge of OT/ITSM tools, monitoring platforms, dashboards, and data visualization solutions
- Domain Knowledge: Understanding of OT service delivery concepts, ITIL‑aligned service management processes, and operational constraints in industrial environments
- Fluency in English (both written and spoken)

**Competencies**
- Structured & Quantitative Thinking: Demonstrated ability to interpret complex operational data, identify trends, and translate numbers into meaningful insights
- Data Governance & Quality Mindset: Disciplined approach to data accuracy, consistency, and standardization across tools and teams
- Service & Operations Understanding: Solid understanding of service performance drivers, SLAs/SLOs, and end‑to‑end service delivery in OT environments
- Tool Proficiency: Ability to work effectively with ITSM,



monitoring, CMDB, and reporting tools to enable reliable performance measurement
- Communication & Visualization: Clear communication of insights through dashboards, reports, and narratives tailored to both operational and leadership audiences
- Collaboration & Coordination: Ability to work cross‑functionally with Service Delivery, OTSM, ROC/SOC, and regional teams to enable data‑driven improvement
- Continuous Improvement Orientation: Focused on identifying optimization opportunities and supporting automation and maturity improvements in performance management

**What we offer**

We offer an exciting job in an international environment. You'll be working in a fast-growing team that is playing a central role in growth across the wind energy sector. We put emphasis on developing both personal and professional skills. In return, we expect you to contribute consistently to achieving results.

**Additional Information**

This is a hybrid position based in Madrid, Spain or Lisbon, Portugal; and requires up to 20 days of travel per year.

Please note: We reserve the right to amend or withdraw this job posting at any time.
**- Our commitment to a fair hiring**

**DEIB Statement**
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustaina

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📌 Performance & Metrics Analyst (Madrid)
🏢 Vestas
📍 Madrid