Postúlate en Kit Empleo: kitempleo.es/empleo/6l1vmp
Overview
Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets.
Responsibilities
- Resolve complex incidents and implement technical changes requested by Market Managers
- Configure platform components using JavaScript, HTML, CSS, and XML
- Set up and maintain data transfer mechanisms (API, SFTP)
- Support survey design and integration within Medallia and Engagehub
- Ensure platform stability and compliance with Vodafone standards
- Daily connect with Medallia Managed Services team and leads to review progress and ensure timely responses
- Join weekly meetings with markets and market managers when needed
Qualifications
- Deep technical expertise in Medallia & Engagehub configuration and lifecycle management. Medallia Product Certification is a must
- Strong troubleshooting and problem-solving skills in high-complexity environments
- Working knowledge of JavaScript, HTML, CSS, XML
- Data analytics and visualization techniques
- Familiarity with CX tools and methodologies
- Experience with Agile methodologies to work in sprints and accurately log time/effort
- Ability to manage ambiguity and deliver under pressure across multiple markets
- Highly proactive, organized & strong ownership skills
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Postúlate en Kit Empleo: kitempleo.es/empleo/6l1vmp