Postúlate en Kit Empleo: kitempleo.es/empleo/6jakv0

Our client, a multinational information technology services and consulting company, is recruiting NOC Manager to join their project in Spain.

Position Title:

NOC Manager

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Franci Hernandez | +49 (0) 89 23 88 98 55

Requirements

- University Degree in Electronics and Telecommunication or any equivalent
- Experience ICT industry 15- 20 years with minimum 10 years in NOC
- Past experience of working in Managed Services / outsourced NOC project is a must and should have interfaced and presented to senior level customers
- Knowledge of automation implementation in NOC using RPA and AI
- Process certifications like ITIL, eTOM will be an advantage
- Working location Madrid, Spain
- Knowledge about Telecom Domain, Having good understanding on Core, IP & TX technologies.
- Understanding of Agile

Soft Skills

- Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
- Excellent communication and presentation skills
- True team leader and able to encourage team members
- Motivation and attrition management of team
- MS office, Excel, report generation, trend and analysis is mandatory.
- Fluency in English & Spanish language and communication skills are required.

Responsibilities

- Single point of contact for all the escalated issues
- 24/7 On call availability
- Managing team of support engineers and who will be responsible to assist customers over the phone or through any other medium to solve services and operation issues




- Maintain all KPI & SLA for NOC Related activities
- Ensure below Process but not restricted to only this, Adherence and SLA compliance
- Alarm Management Process
- Trouble Ticket Handling process
- Fault Management Process
- Change Management Process
- Incident Management Process
- Emergency Management Process
- Performance management reporting process
- Service provisioning process
- Preparation of Management reports on NOC Operations
- Participation of Management review meetings
- Responsible for identifying the automation in NOC and implementation
- Improve efficiency of NOC
- Ensuring NOC Operations Audit by Customer or any appointed 3rd Party
- Performance Review of NOC Team
- Fully responsible for performance, SLA Compliance and customer escalation handling
- Conduct & Participate in the recruitment interviews for selection of personnel in NOC Team
- Co-Ordinate with Customer and Cross Functions for NOC Operations.
- Maintain compliance to all the processes related to NOC Operations
- Identify training needs and make provisioning arrangements for NOC Team
- Ensuring Smooth handover flow of all the elements in the network from the project after complete AT
- Responsible for all People management in the NOC, ensure right team is on the floor, motivate, set up best practices etc

For more details contact:

sales(at)manningglobal.com

Quoting reference:

ES_MGFH_NM_13173

Or call Franci on:

+49 (0) 89 23 88 98 55

View our latest jobs:

www.manningglobal.com

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Postúlate en Kit Empleo: kitempleo.es/empleo/6jakv0

📌 NOC Manager - madrid
🏢 Manning Global
📍 Madrid