At ING we are looking for Customer Journey Expert - Data Oversight Delivery Area
**Your role and work environment**:
We are looking for a talented and enthusiastic Customer Journey Expert to join our Data Oversight Delivery Area Team of Data Management Tribe Spain.
The responsibility of this team is to ensure delivery and compliance with regulatory reporting obligations and global initiatives, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that’s our DNA.
**Your key responsibilities**:
**As a Customer Journey Expert in Regulatory Data you will**:
As a key member of a squad, you will provide a broad knowledge on ING products, services, channels, and Regulatory Reporting.
You are part of the delivery team to define functional requirements, participation in testing and support before the Go-live.
You control the process of Regulatory and Integral reporting, solve the incidents in case of errors, provide the information and help to the support teams or the providers.
You identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the internal customer improving the processes.
You are responsible for improving the service with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.
You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fitsdon’t hesitate to apply!




Master or bachelor’s degree between 3/6 years of experience managing complex projects.
Be able to translate customer feedback into improvements of our digital journeys.
**IT affinity**: understand how the customer journeys connect to the underlying IT landscape, incl. the technical dependencies on components owned by other Tribes; and communicate with, and where necessary challenge, the IT developers and architects.
Strong effective presentations skills.
Excellent communication skills. Ability to communicate with both technical and non-technical audiences.
Fluency in English and Spanish is required.
**Remote Collaboration**: be adept at collaborating with team members in different time zones and cultural backgrounds.
**Cross-Cultural Sensitivity & Empathy**: Being aware of cultural differences within the offshore team fosters a positive and harmonious work environment.
**Adaptability**: be flexible and adaptable to changing circumstances and time zone differences.
**Prioritization**: Strong prioritization skills and ensure the team focuses on delivering high-impact results.
**Risk Management**: Identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution.
**Deadlines Management**: Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.
**Stakeholder Management**:



Engaging and managing stakeholders effectively for successful project outcomes.
**Problem-Solving**: Strong problem-solving skills enable to address challenges and obstacles that may arise
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitalit

📌 Digital Data Expert (Madrid)
🏢 ING Bank
📍 Madrid