**Job description**:
**✍️**WHAT WOULD YOU NEED? **✍️**
- +5 years of experience.
- Proven experience in an **L3 Support Engineer** or similar role.
- Proficiency in **Jira** and **Confluence**.
- Solid understanding of ticketing systems and IT service management processes.
- Knowledge of **Salesforce** is a strong advantage.
- Excellent troubleshooting and problem-solving skills.
- Strong organizational skills with attention to detail.
- **Fluent in English** (spoken and written).

*** WHAT WILL YOU BE DOING?**
- Troubleshoot and resolve complex technical issues escalated to Level 3.
- Monitor and manage ticket queues, ensuring SLAs and response times are met.
- Collaborate with cross-functional teams to identify and implement long-term solutions.
- Maintain and update documentation in **Confluence** and other knowledge bases.
- Assist in configuring and optimizing **Jira** workflows and ticketing systems.
- Support integrations and workflows involving **Salesforce** (preferred but not mandatory).




- Provide technical mentorship to L1 and L2 support teams.
- Communicate clearly and effectively with stakeholders in English.

***WHY US?** **?**
- Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer:

- Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions.
- Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.
- Take control of your training with a personal annual budget and company-paid certifications.
- Enjoy adaptable policies, remote work options and excellent social benefits such as transport and restaurant tickets, childcare support and private health insurance.
- Benefit from our WeCare programme, which supports employees in critical situations.
- Unlock your full potential, both professionally and personally.

📌 Level 3 Support (Barcelona)
🏢 Amaris Consulting
📍 Barcelona