IT Technical Support Engineer WL-888

IT Technical Support Engineer WL-888

29 oct

29 oct



Want to be a part of our team?

Do you believe you can do anything? We’re here to help you to do it.

The primary responsibility of IT Technical Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational.

This is done through proactively identifying, investigating, and resolving more complex technical incidents and problems and restoring service to clients by managing these incidents are managed to resolution.

You will be doing :

- Focus on ensuring all lines of support for more complex incidents, requests, events, and / or problems through the effective coaching and training of IT Technical Support Engineers

- Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational .

Ensure that the software is installed and configured in line with business requirements

- Proactively identify problems, events, incidents, and errors prior to or when they occur

- Foster good relationships with all stakeholders including vendors, carriers, and colleagues

- Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management

- Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests

- Report and escalate complex issues to 3rd party vendors

- Provide continuous feedback to clients, affected parties and update all systems and / or portals as prescribed by NTT Limited procedures

- Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required

- Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements

- Update incidents, requests, problems,

and / or events with progress and resolution details

What will make you a good fit for the role?

You should have :

- Bachelor’s degree or relevant qualification in IT / Computing, or equivalent.

- Relevant IT certifications

- Demonstrated experience required in diagnosis and troubleshooting , IT Technical Support role within a large ICT organization

- Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business

- Czech and English is a must

- The ability to communicate well and to capture all pertinent details when required will contribute to their success

- Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner

- Excellent client service orientation

- Excellent written and verbal communication skills

- Ability to work well in a pressurized environment

- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

What we offer :

- Variable yearly bonus

- We can help you to become a certified professional - ITIL and other certifications.

- 5 weeks of vacation

- 3 sick days per year

- Notebook and mobile phone

- Lunch allowance 55 CZK

- Contribution to the pension insurance in the amount of 1, CZK monthly

- Cafeteria Benefity system : CZK monthly

- Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year

- Over standard healthcare

- Multisport card

- Refreshment (fruit, coffee, tea), monthly company breakfasts

If you would like to apply for this position, please attach your CV in Czech.

Looking forward to getting to know you! : )

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