Postúlate en Kit Empleo: kitempleo.es/empleo/62h8t5
Customer SupportLa siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.Madrid / Hybrid ModelSimplifae is a European brand that unites the leading eTendering and market intelligence platforms in Portugal, Spain, and Poland.It is built on 25 years of experience, continuous innovation, and deep proximity to customers.Bringing together platforms such as Vortal, Plyca, eZam, Marketplanet, Armilar and OnePlace, it consolidates a proven leadership position supported by unique historical data, robust technology, and a cross-sector focus on procurement, purchasing, and strategic decision support for public and private organizations.As part of our growth strategy, we are strengthening our presence in Spain and are seeking an experienced business development leader to drive or expansion in the region.Role OverviewWe are looking for aSupport Consultantwho can deliver excellent service to clients and, through personalized attention, ensure incident resolution and customer satisfaction,
playing an important role in managing relationships with public sector clients.You will be part of the Buyers GovES team, acting as a key link between the client and our internal teams, working in constant contact and collaboration with the Customer Success Management and Project Management teams, as well as with the Operations team.Key ResponsabilitiesRespond to customer inquiries accurately, whether by phone or email.Resolve customer requests (questions, functional errors, service requests) without the need for escalation.Provide information to colleagues and customers regarding issues and follow up by giving status updates on the most frequent incidents, whether resolved or in progress.Identify customer needs and assist them in using the platform's functionalities, contributing to an optimal user experience.Follow up on customer requests to ensure that their technical issues are fully resolved.Analyze and report on system perform
Postúlate en Kit Empleo: kitempleo.es/empleo/62h8t5
📌 Office Support (Madrid)
🏢 Vortal
📍 Madrid