Position Overview

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We are a leading automotive brand committed to delivering high-quality vehicles and exceptional customer service to the Spanish market. We are seeking an experienced After-Sales Warranty Manager to oversee and optimize the company's warranty management system in Spain. As a key responsible person for warranty policy implementation, you will ensure all warranty processes comply with brand standards, Spanish and EU regulations.

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Through effective problem-solving and data analysis, you will drive customer satisfaction and optimize operational costs.

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Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación.

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Key Responsibilities

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1.

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Warranty Process

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Management and Optimization

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Manage and optimize after-sales warranty processes in the Spanish market, ensuring compliance with Geely brand standards and relevant Spanish and EU laws and regulations.

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Supervise the execution of warranty policies to ensure all repair service centers strictly follow company warranty standards and procedures.

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Regularly evaluate and optimize the warranty management system to improve processing efficiency and customer experience.

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2.

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Customer

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Complaint and Warranty Claim Handling

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Oversee the processing of customer warranty claims and complaints to ensure prompt responses and efficient solutions.

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Establish and maintain a customer issue escalation mechanism to ensure complex warranty problems are properly resolved.

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Analyze customer feedback to identify service shortcomings and drive continuous improvement.

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- Data Analysis and Quality Improvement

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Regularly analyze warranty data to identify potential quality issues and trends, and provide product improvement recommendations.

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Monitor key indicators such as warranty costs, failure rates, and repair cycle times, and report regularly to management.

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Based on data analysis, propose cost control and process optimization suggestions to enhance warranty operation efficiency.

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- Cross-Departmental Coordination and Collaboration

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Work closely with after-sales service, quality control, product engineering, and repair network departments to ensure accurate implementation of warranty policies.

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Coordinate repair service center resources to ensure efficient delivery of warranty services.

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Participate in warranty policy development and training preparations before new product launches.

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- Team Management and Regulatory Compliance

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Manage the warranty processing team to ensure members possess professional warranty handling capabilities and customer service awareness.

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Continuously track the latest regulatory changes in Spain and the EU regarding consumer rights, product quality guarantees, and after-sales services to ensure company compliance.

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Represent the company in handling legal consultations and dispute resolution related to warranty matters.

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Qualifications

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1.

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Experience and Education

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Bachelor’s degree or higher in Engineering, Quality Management,



Automotive Technology, or a related field.

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Minimum 5 years of experience in automotive after-sales service or warranty management, with preference given to candidates with OEM or authorized repair network experience.

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Familiarity with Spanish and EU automotive after-sales service laws, regulations, and industry standards.

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2.

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Professional

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Competencies

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Excellent data analysis skills, able to identify trends and issues from warranty data and propose improvement plans.

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Strong customer service and problem-solving abilities, capable of efficiently handling customer complaints and complex warranty cases.

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Team management and cross-departmental collaboration skills, able to drive multi-party cooperation to achieve common goals.

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Familiarity with automotive warranty management systems and related IT tools.

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- Core Attributes

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High sense of responsibility and compliance awareness, able to ensure company compliance in complex regulatory environments.

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Excellent communication and coordination skills, able to establish good working relationships with internal and external teams and customers.

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Results-driven, able to maintain high efficiency in high-pressure environments.

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Continuous improvement mindset and innovative thinking.

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4.

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Language

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Requirements

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Fluent in both Spanish and English, with strong written and verbal communication skills for effective collaboration with headquarters and local teams.

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Capable of handling English technical documents and regulatory materials. xiphteb

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Note: This position requires completion of other related tasks as assigned by the company based on bus

📌 After-Sales Warranty Manager[Geely Auto Brand]] (Madrid)
🏢 Zeekr International
📍 Madrid