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Role Title

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Customer Service Specialist with Car Driver Responsibilities

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Role Overview

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We are seeking a Customer Service Specialist to join our team at Sea Recovery. This hands-on role combines recovery support, client engagement, and practical driving responsibilities , ensuring clients feel supported, safe, and cared for throughout their stay.

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The role focuses on day-to-day non-clinical support , lifestyle coordination, and structured client engagement. You will actively accompany clients, provide practical assistance, and ensure a positive, recovery-appropriate environment — all while maintaining professional boundaries and discretion .

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Key Responsibilities

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- Client Engagement & Daily Experience

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- Actively engage clients through structured activities, social interaction, and excursions
- Organize and facilitate group trips and outings, acting as a guide and motivating assistant
- Ensure activities are recovery-appropriate, safe, and aligned with individual recovery plans
- Monitor client engagement to prevent isolation or boredom

2. Client Journey Support (Arrival to Departure)n
- Support client arrivals, admissions, orientation, and departures
- Provide a calm, welcoming, and professional presence at all stages
- Ensure clients feel personally cared for and supported throughout their stay

3. Appointment, Transport & Logistics Supportn
- Drive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activities
- Ensure punctuality, discretion, and safety during all transportation
- Coordinate with the reception and support team to ensure seamless client logistics

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Daily Recovery Support & Structuren
- Support clients in following daily recovery schedules
- Encourage participation in therapy, wellness activities, and structured time
- Reinforce therapeutic guidance without providing therapy

5. Observation & Reporting (Non-Clinical)n
- Observe and report changes in client mood, behavior, and engagement
- Escalate concerns promptly to the Lead Support Worker
- Maintain clear professional boundaries at all times

6. Emotional Support Within Boundariesn
- Provide appropriate emotional support through presence, listening, and grounding
- De-escalate distress without providing therapeutic interventions

7. Safeguarding & Client Safetyn
- Follow safeguarding protocols and escalation procedures
- Maintain awareness of client safety at all times
- Respond appropriately to incidents in coordination with senior staff

8. Practical Support & Client Comfortn
- Assist with day-to-day needs such as shopping or logistics
- Ensure client comfort while maintaining respectful boundaries

9. Documentation & Handovern
- Complete daily notes, shift handovers, and incident reports accurately and on time
- Ensure all documentation is GDPR-compliant

10. Service Excellence & Teamworkn
- Deliver exceptional client service at all times




- Work collaboratively with the support team and reception
- Represent Oasis Premium Recovery in line with its premium brand standards

Key Requirements (Essential)n
- Fluent English (spoken and written) – essential
- Valid EU driving licence – Category B
- Legal right to work in Spain
- Experience working in hospitality, preferably in high-end or client-facing environments
- Experience working in a health, wellbeing, or care environment
- Proven ability to work effectively within a team
- Comfortable working flexible hours , including evenings, weekends, and rotational shifts

The Idóneo Candidaten

We are looking for someone who demonstrates:

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- Emotional intelligence and self-regulation , remaining calm, grounded, and professional in emotionally charged situations
- Strong observational and situational awareness , with the ability to notice subtle changes in mood, behaviour, or engagement
- Clear professional boundaries , with a strong respect for structure, confidentiality, and reporting lines
- Clear and confident communication skills , including accurate handovers and timely escalation of concerns
- Reliability and accountability , with consistent punctuality and follow-through
- A team-first mindset , contributing positively to team culture and collaboration across departments
- Flexibility and adaptability in a dynamic residential environment

Important Noten

This role is not a therapeutic or counselling position. Applicants must be comfortable supporting the therapeutic programme without providing advice or treatment, and operating strictly within the defined scope of the role.

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What We O

Postúlate en Kit Empleo: kitempleo.es/empleo/5z9aun

📌 Customer Service Specialist with Car Driver Responsibilities (Andalucía)
🏢 Sea Recovery
📍 Andalucía